Frequently Asked Questions

Everything you need to know about your printing supplies

Will using compatible ink cartridges void my printer's warranty?

No. Under the Magnuson-Moss Warranty Act, it is illegal for a printer manufacturer to void your warranty simply because you used 3rd party or compatible ink and toner supplies.

How soon will my order ship?

All orders for in-stock items placed before 3:00 PM PST Monday through Friday are shipped the same day. Orders placed on weekends or holidays will ship the next business day.

What is your return policy for defective items?

We offer a 1-year 100% satisfaction guarantee. If you experience any quality issues or defects with your cartridges, you can return them for a full refund or replacement within one year of purchase.

How should I store my extra ink cartridges?

To ensure maximum shelf life, store your ink and toner cartridges in a cool, dry place away from direct sunlight. Keep them in their original sealed packaging until you are ready to install them.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also offer secure checkout options via PayPal and Apple Pay.

Do you offer free shipping?

Yes, we offer free standard shipping on all orders over $40 within the contiguous United States.